For LorenzoZesati.com
Effective Date and last updated on 04.01.26
We Believe in Being Transparent, Honest, and in having Long-Lasting Client Relationships .
1. INTRODUCTION AND ACCEPTANCE
Welcome to LorenzoZesati.com ("LZ or LZ.com," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our websites (including www.LorenzoZesati.com), remote-support tools, educational materials, business consulting services, AI integration tools, software integrations, coaching programs, community platforms (including BreakthruPreneurs), and any other products or services we offer (collectively, the "Services").
By accessing or using the Services, you (the "User," "Client," or "you") agree to be bound by these Terms and by our Privacy Policy (incorporated by reference). If you do not agree, please do not use our Services.
You must be at least 18 years old and have the authority to enter these Terms. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
These Terms are supported by reasonable and valuable consideration, the receipt and adequacy of which you hereby acknowledge, including, without limitation, your access to and use of the Services and data, materials, and information available at or through the Services.
2. SERVICES DESCRIPTION
LorenzoZesati, LLC provides comprehensive business architecture consulting, technological support, and coaching services. Our Services may include:
Business Consulting and Architecture: We provide strategic consulting across multiple dimensions of business operations including technology infrastructure, financial systems, brand development, marketing strategy, website development, customer relationship management (CRM), artificial intelligence (AI) automation, and business process optimization. Our consulting is delivered through one-on-one engagements, group coaching, workshops, and ongoing advisory relationships.
Remote IT Support and Troubleshooting: We remotely connect to your devices (computers, servers, network equipment) to diagnose and resolve technical issues. You must grant us permission to access your systems. Remote sessions may be recorded for quality and security purposes.
Cybersecurity Services: We assist with security assessments, vulnerability remediation, threat monitoring, and implementation of security tools. Our advice does not guarantee protection against all cyber threats; you remain responsible for maintaining secure systems and backups.
Software Integration and Automation: We help integrate third-party applications (e.g., PSA/RMM platforms, CRM, cloud services), design workflows, and implement AI-driven tools. These integrations may be subject to separate third-party terms, which you must accept.
Educational Content and Community: We offer courses, webinars, newsletters, mastermind groups (including BreakthruPreneurs), coaching programs, and other materials for informational and educational purposes. These materials are provided for general guidance and are not professional legal, financial, medical, or psychological advice; you should consult qualified professionals for specific decisions.
AI-Powered Tools and Interactions: We may utilize artificial intelligence and automation tools to enhance service delivery, including automated communications, chatbots, diagnostic tools, and recommendation systems. AI is used as a tool to augment human decision-making and does not replace professional judgment.
Products and Digital Downloads: We offer various products including the Business Technology Architect's Blueprint (BTAB), Breakthru Cards, Daily Journal (including the "Loading" morning journal, "Unloading" evening journal, and Companion Guide), Business Identity Protection (BIP) course and resources, Inventor's Toolkit, Meeting Secrets, templates, frameworks, and other digital and physical resources.
Community Platform (BreakthruPreneurs): We operate a mastermind community for Married Christian Businessmen with Children (MCBC) that includes weekly meetings, accountability partnerships, access to exclusive content and products, mentorship programs, and networking opportunities.
We may update or modify the Services at any time without prior notice. Certain new features may be subject to additional terms. We reserve the right to discontinue any aspect of the Services at any time.
3. USER CLASSIFICATIONS AND OBLIGATIONS
Visitors: Visitors are those who visit the Website but do not register with us. No login or personal data is required of Visitors. Visitors can view all publicly available content and contact us by email.
Members: Members are registered users who can access exclusive membership content through our membership portal. Members can contact us by email or phone, and upon registration for our products, programs, and/or services, may also gain access to exclusive content hosted as part of the Services.
Clients: Clients are individuals or organizations who have purchased consulting services, coaching programs, or ongoing advisory relationships with us.
The Company is under no obligation to accept any individual as a registered user or client and may accept or reject any registration or engagement in its sole and complete discretion. In addition, we may deactivate any account at any time, including, without limitation, if we determine that a user has violated these Terms.
By using our Services, you agree to:
Provide Accurate Information: You will provide true, current, and complete contact, payment, and system information, and promptly update it when changes occur.
Protect Credentials: You are responsible for maintaining the confidentiality of your account ID and password and for all activities conducted under your credentials. Notify us immediately of any unauthorized use. Each user who uses your assigned password and ID shall be deemed to be authorized by you to access and use the Services, and we shall have no obligation to investigate the authorization or source of any such access or use. You acknowledge and agree that as between you and us, you will be solely responsible for all access to and use of the Services by anyone using the password and ID assigned to you whether or not such access to and use is actually authorized by you, including all communications and transmissions and all obligations (including financial obligations for purchases) that may result from such access or use.
Maintain Backups and Security: You must maintain up-to-date backups of your data and ensure your devices meet security requirements (e.g., patched operating systems, antivirus, strong passwords, multi-factor authentication). Remote support may involve the risk of data loss or corruption; we are not responsible for loss of data if you do not maintain adequate backups.
Use Legally: You will use the Services only for lawful purposes, in compliance with all applicable laws and regulations (including export controls, privacy laws, data protection laws, and intellectual property laws). You will not misuse remote-access tools or circumvent security measures.
BYOD Compliance: If you use your own device to access our network or receive support, you must follow our Bring-Your-Own-Device policy (Section 11). You consent to our installation and use of mobile device management (MDM) software or other tools to separate company data from personal data and to remote-wipe company data if necessary.
Respect Third-Party Rights: You will not upload, share, or use content that infringes others' intellectual property rights, violates privacy, or contains malware. You grant us a license to host and use any content you submit to us in connection with the Services.
Faith-Based Community Standards: For members of BreakthruPreneurs and other faith-based programs, you agree to conduct yourself in a manner consistent with Christian values and principles, treating all members with respect and dignity. While we welcome open discussion and diverse perspectives, we reserve the right to remove members whose conduct is inconsistent with our community values.
4. PROHIBITED ACTIVITIES
You agree not to:
Reverse Engineer or Hack: Copy, compile, or reverse engineer the Services or attempt to gain unauthorized access to any of our systems or data.
Interfere with the Services: Use viruses, bots, scraping, denial-of-service attacks, or other techniques to disrupt or undermine the Services.
Misuse Remote Access: Access or attempt to access devices or accounts for which you do not have authorization, including using our tools to spy or surveil others.
Remove Proprietary Notices: Remove or obscure copyright, trademark, or other proprietary rights notices from our content.
Send Harmful Content: Post or transmit content that is illegal, obscene, defamatory, abusive, promotes violence, or violates any law. We reserve the right (but not the obligation) to remove such content.
Engage in Prohibited Conduct: You will not use the Services in any way that violates any applicable law or regulation; for the purpose of exploiting, harming, or attempting to exploit or harm anyone in any way; to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms; to transmit, or procure the sending of, any unlawful advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; to impersonate or attempt to impersonate us, our employees, another user, or any other person or entity; to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which may harm us or users or expose them to liability; to use the Services in any manner that could disable, overburden, damage, or impair them or interfere with any other party's use; to use any robot, spider, or other automatic devices, process, or means to access the Services for any purpose; to use any manual process to monitor or copy any material; to use any device, software, or routine that interferes with the proper working of the Services; to introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful; to attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Services, the server on which they are stored, or any server, computer, or database connected to the Services; to attack the Services via a denial-of-service attack or a distributed denial-of-service attack; or otherwise attempt to interfere with the proper working of the Services.
5. COMMUNICATIONS AND MARKETING COMPLIANCE
Your Use of Communications Features: We may provide communications features such as SMS, MMS, email, voice call capabilities, and other methods as part of our Services. You agree that:
Exclusive Responsibility: You are exclusively responsible for all communications sent using the Services, including compliance with all laws governing those communications such as the Telephone Consumer Protection Act ("TCPA"), CAN-SPAM Act, and other applicable federal and state laws. You agree that you understand and will comply with those laws.
Legal Compliance: You understand that your use of the Services may violate applicable laws if you do not comply with them. We are not responsible for your compliance with laws and do not represent that your use of the Services will comply with any laws. You should consult a lawyer for legal advice to ensure your communications comply with applicable law.
Technology Provider Only: We are a technology platform communication service application provider only. We do not originate, send, or deliver any communications to any recipient via SMS, MMS, email, or other communication methods. You, not us, are the maker or initiator of any communications. You control the message, timing, sending, fraud prevention, and call blocking. The Service is purely reactive and sends messages only as arranged and prescribed by you.
Consent Requirements: All communications, whether, without limitation, SMS, MMS, or email, are created by and initiated by you and/or your clients, whether generated by you or sent automatically via the Services at your direction. Any customer data provided to us through any means, including without limitation, by inbound text, data imports, tablet sign-ins, API calls, or manual entry, only includes data from individuals who have explicitly opted into your communications program and have explicitly agreed to receive your communications (whether by SMS, MMS, email, voice communication, or other methods) in accordance with applicable law, including without limitation the TCPA.
Newsletter and Marketing Communications: When you sign up for our newsletters, download free resources, or provide contact information through forms on our website, you consent to receive marketing communications from us via email, SMS, and other channels. You may opt out of marketing communications at any time by clicking the "unsubscribe" link in emails or by contacting us directly. Transactional communications related to your purchases or service delivery are not subject to opt-out.
6. AI AND AUTOMATION DISCLOSURE
LorenzoZesati, LLC integrates artificial intelligence ("AI") and automation technologies throughout its service delivery to enhance quality, efficiency, and client outcomes. We are committed to transparency regarding how AI is used in our business. This section describes the scope, limitations, and your rights regarding AI in our Services.
6.1 How We Use AI
We may use artificial intelligence and automation to assist with the following: diagnostics and technical troubleshooting; detecting anomalous system behavior; triaging support requests; recommending solutions and strategies; personalizing content and communications; analyzing business data and generating reports; facilitating and drafting communications (including email sequences, marketing content, and client-facing materials); enhancing service delivery workflows; creating or assisting in the creation of educational content, templates, and frameworks; building and optimizing website content, landing pages, and funnel copy; and supporting business process optimization and automation.
6.2 AI as an Assistive Tool, Not a Replacement
AI is used exclusively as an assistive tool to augment human expertise and decision-making. AI does not replace the professional judgment, experience, or oversight of our team. All final decisions, recommendations, and deliverables that affect your business are reviewed and approved by a qualified human professional before delivery to you. We do not use AI to make final decisions that have legal or similarly significant effects without human review.
6.3 AI Interaction Disclosure
When you interact with automated systems on our website or through our Services (including but not limited to chatbots, automated scheduling tools, automated email sequences, and AI-assisted diagnostic tools), you may be communicating with an AI system rather than a human. We will clearly identify or disclose when an interaction is AI-powered or automated when applicable. If at any time you wish to speak directly with a human team member, you may request to do so by contacting us at [email protected] or by calling 602-456-7632.
6.4 AI-Generated Content Disclosure
Some content provided through our Services, including but not limited to marketing materials, website copy, blog posts, social media content, reports, templates, educational materials, and client-facing documents, may be created with the assistance of AI tools. All AI-assisted content is reviewed, edited, and approved by our human team before publication or delivery to ensure accuracy, relevance, and alignment with our quality standards. We do not publish or deliver AI-generated content without human oversight.
6.5 AI and Testimonials
We are committed to authenticity in all endorsements and testimonials. All testimonials, reviews, and client endorsements displayed on our website, marketing materials, or any other platform represent genuine experiences from real clients. We do not use AI to fabricate, generate, or simulate testimonials, reviews, or endorsements. If AI tools are used to assist in formatting, editing, or presenting a genuine client testimonial, the substantive content and sentiment will always reflect the client's actual experience. We comply with the Federal Trade Commission's (FTC) Endorsement Guides and all applicable regulations regarding truthful advertising, endorsements, and testimonials.
6.6 Third-Party AI Providers
AI functionality within our Services may be provided by third-party vendors (including but not limited to Anthropic, OpenAI, Google, and other AI service providers). You acknowledge and agree that: (a) We are not liable for the performance, accuracy, or availability of third-party AI services. (b) AI tools may process data you provide in accordance with our Privacy Policy and the applicable third-party provider's terms. (c) We select AI providers based on their commitment to data security, privacy, and responsible AI practices. (d) Third-party AI providers do not have independent access to your confidential business information beyond what is necessary to deliver the specific AI-enhanced service.
6.7 No Guarantees on AI Outputs
AI-generated content, recommendations, insights, and outputs are provided on an "as is" basis without warranty. AI systems may produce errors, inaccuracies, or suggestions that are not suitable for your specific circumstances. You are responsible for reviewing and verifying all AI-generated content before relying on it for business decisions. Our human review process is designed to catch and correct such errors, but no system is infallible.
6.8 Your Rights Regarding AI
You may have the right under certain applicable laws to: (a) Be informed when AI is being used in interactions with you. (b) Request human review of any AI-generated recommendation or decision that affects you. (c) Opt out of automated decision-making processes where permitted by law. (d) Request that your data not be used for AI training purposes. To exercise any of these rights, please contact us at [email protected]. Please also refer to our Privacy Policy for additional information about your data rights.
6.9 Colorado AI Act Compliance
For clients and users residing in or conducting business in the State of Colorado, we acknowledge the requirements of Colorado Senate Bill 205 (effective February 1, 2026). AI is used within our Services solely as an assistive tool. All final decisions, recommendations, and actions that may have a consequential impact on your business remain with you, the client, and our human team. We do not deploy high-risk AI systems that make autonomous consequential decisions regarding employment, credit, housing, education, or similar matters on behalf of our clients without human oversight and client approval. If you have questions about how AI is used in your specific engagement, please contact us at [email protected].
6.10 Ongoing Commitment to Responsible AI Use
We are committed to staying current with all applicable federal, state, and local regulations governing AI use in business. As AI regulations continue to evolve (including but not limited to FTC guidance, state-level AI acts, and industry-specific requirements), we will update this section and our practices accordingly. We encourage you to review this section periodically for the most current information about our AI practices.
7. PAYMENTS, SUBSCRIPTIONS, AND REFUNDS
Fees: Prices for our Services are as listed at the time of purchase or as specified in a written proposal, estimate, or service agreement provided to you. We may change prices at any time but will notify you before changes take effect for existing subscriptions or ongoing engagements. Fees are due upon order and are generally non-refundable unless stated otherwise.
Custom Service Engagements: Our consulting, implementation, and business architecture services are tailored to each client's unique needs. Pricing for these services is provided through a custom proposal or written estimate based on the scope, complexity, and duration of the engagement. Each proposal will clearly outline the services to be delivered, the associated fees, payment schedule, and any other applicable terms. No work will commence on a custom engagement until both parties have agreed to the terms of the written proposal or estimate.
Consultation Fees: For initial consultations and introductory conversations, the following fee structure applies: (a) General inquiries and introductory conversations of 10 to 15 minutes are complimentary with no appointment required. (b) When you book a "Free Consultation" or "AI Strategy Session" through our website scheduling system, the first 30 minutes of that scheduled appointment are complimentary. (c) After the complimentary period (whether 15 minutes for general inquiries or 30 minutes for scheduled consultations), services will be billed at our standard rate of $150 per hour. Any time beyond each full hour will be billed as a full additional hour. (d) By continuing a consultation beyond the complimentary period, you agree to be charged at the stated hourly rate.
Automatic Renewal: Some Services (e.g., support plans, course memberships, BreakthruPreneurs membership) may renew automatically. We will clearly disclose renewal terms, including renewal period, pricing, and cancellation instructions before you complete a purchase, and we will obtain your express affirmative consent to auto-renewal as required by applicable laws. We will send renewal reminders and provide an easy cancellation method (e.g., online link, email, or phone) before charging your payment method.
Cancellation: You may cancel a subscription at any time through the method used to purchase it or by contacting us at [email protected]. If you cancel, you will retain access until the end of the current billing cycle, but no refunds will be provided for the remaining period unless required by law. For service subscriptions, we require written notice at least 30 days before your next billing date to process cancellation requests.
Payment Processing: We use third-party payment processors; their terms and privacy policies apply. We are not responsible for payment processing errors or fees. All charges incurred by your purchase or use of the Services will be billed to the credit card we have on file. You agree to provide us with accurate and complete billing information, including valid credit card information, your name, address, and telephone number, and to provide us with any changes in such information within 10 days of the change.
Taxes: You are exclusively responsible for taxes and other governmental assessments ("Taxes") associated with your use of the Services, including all Taxes associated with the Services you order and any transactions you conduct with your clients. We may collect Taxes from you as part of the fees as we deem appropriate, and all our determinations regarding what Taxes to collect are final. We may recalculate and collect additional Taxes from you if we determine at any point that they are due. You will indemnify us for all claims related to Taxes that are associated with your activities on the Platform, including any Taxes related to your transactions with your clients, as described in Section 19. Taxes, like all fees, are non-refundable.
Overdue Amounts: If for any reason your credit card company declines or otherwise refuses to pay the amount owed for the Services you have purchased, you agree that we may suspend or terminate the performance of Services or delivery of products and may require you to pay any overdue fees and other amounts incurred (including any third-party chargeback fees or penalties) by other means acceptable to us. In the event legal action is necessary to collect on balances due, you agree to reimburse us for all expenses incurred to recover sums due, including attorney fees and other legal expenses.
Payment Disputes: You will notify us in writing within sixty (60) days of the date we bill you for any invoiced charges that you wish to dispute. You must pay all invoiced charges while the dispute is pending or you waive the right to pursue the dispute. Where you are disputing any fees, you must act reasonably and in good faith and cooperate diligently with us to resolve the dispute. All our determinations regarding your obligation to pay invoiced charges are final.
Refund Policy: Except as described below, all fees assessed by us are non-refundable, and we do not provide fee refunds or credits for partially used or unused subscriptions. If you sign up for a Service subscription but do not access the Service or Platform, you are still responsible for all fees during the term of your subscription. If we choose at our sole discretion to issue a refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future.
We reserve the right to issue refunds or credits at our sole discretion in the following situations: (1) Where we materially modify these Terms or Privacy Policy during a billing period and such modification adversely affects you, we may refund a portion of your subscription fee equal to the remaining unused term, as we determine appropriate or as may be required by applicable law. To be eligible for a refund, you must provide written notice that (a) identifies your account and (b) requests cancellation of the specific Service. The cancellation will be effective upon our receipt of your notice and our determination that you are authorized to affect such cancellation. (2) Where a modification or interruption of Services adversely affects you and alternative remedies, as specified in these Terms, are not available, we may refund a portion of your paid subscription fee equal to the remaining unused term of your subscription, as we determine appropriate or as may be required by applicable law.
BreakthruPreneurs Membership: Membership fees are billed monthly or annually as selected at the time of enrollment. All membership benefits, including access to weekly meetings, exclusive content, products, and community resources, are contingent upon current paid membership status. Membership may be cancelled at any time with no refund for the current billing period.
8. INTELLECTUAL PROPERTY
All content contained on the Services (collectively, "Platform Content"), such as text, graphics, logos, icons, images, audio and video clips, digital downloads, data compilations, software, frameworks, methodologies, templates, and course materials, is our property or the property of our licensors or licensees, and the compilation of the Platform Content is our exclusive property, protected by United States and international copyright laws, treaties, and conventions. All software used on the Services is our property or the property of our software suppliers and protected by United States and international copyright laws, treaties, and conventions.
Any trademarks, service marks, graphics, logos, page headers, icons, scripts, and trade names (each, a "Mark") contained on the Services are proprietary to us or our licensors or licensees. Our Marks include but are not limited to "LorenzoZesati," "LZ.com," "BreakthruPreneurs," "ThinkBody," "Business Technology Architect's Blueprint," "Inventor's Toolkit," "Five Pillars," "Breakthru Cards," "Business Identity Protection," and related logos and designs. Our Marks may not be used in connection with any product or service that is not ours in any manner that is likely to cause confusion among users or that disparages or discredits us or anyone else. All other Marks not owned by us that appear on the Services are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
We grant you a limited license to access and make personal use of the Services. No Platform Content of the Services or any other Internet site owned, operated, licensed, or controlled by us may be copied, reproduced, republished, downloaded (other than page caching), uploaded, posted, transmitted, or distributed in any way, or sold, resold, visited, or otherwise exploited for any commercial purpose, except that you may download one (1) copy of the Platform Content that we make available to you for such purposes on a single computer for your personal, noncommercial, home use only, provided that you: keep intact all copyright, trademark, and other proprietary rights notices; do not modify any of the Platform Content; do not use any Platform Content in a manner that suggests an association with any of our products, services, or brands; and do not download Platform Content to avoid future downloads from the Services.
Your use of Platform Content on any other website or computer environment is strictly prohibited.
The license granted to you does not include, and specifically excludes, any rights to: resell or make any commercial use of the Services or any Platform Content; collect and use any product listings, descriptions, or prices; make any derivative use of the Services or Platform Content; download or copy account information for the benefit of anyone else; or use any form of data mining, robots, or similar data gathering and extraction tools.
You may not frame, or utilize framing techniques to enclose, any Mark, Platform Content, or other proprietary information, or use any meta tags or any other "hidden text" utilizing any such intellectual property, without our and each applicable owner's express written consent. Any unauthorized use automatically terminates the license granted to you hereunder. You are granted a limited, revocable, and non-exclusive right to create a hyperlink only to our home page provided that the link does not portray us or our licensors or licensees, or their respective products or services, in a false, misleading, derogatory, or otherwise offensive matter. You may not use any of our or any such party's intellectual property as part of the link without our and each such party's express written consent.
Proprietary Methodologies: Our proprietary business methodologies, including but not limited to the Business Technology Architect's Blueprint, Five Pillars framework, and other strategic frameworks, are our intellectual property. While you may implement these methodologies in your own business as a client, you may not teach, license, or resell these methodologies without our express written permission.
9. USER CONTRIBUTIONS AND SUBMISSIONS
You may post reviews, comments, photographs, and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, so long as none of these materials are illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or otherwise injurious to third parties or objectionable and do not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam."
You may not use a false e-mail address, impersonate anyone, or otherwise mislead as to the origin of any content. We reserve the right (but not the obligation) to remove or edit any such content, but we do not regularly review posted content.
Please do not send us any material that you do not intend to be subject to the User-Generated Content License described in this section. All content described in the immediately preceding paragraph and all other information, content, or materials that you post or send to us hereinafter collectively is referred to as "User-Generated Content."
If you post or send any User-Generated Content to us, intentionally or unintentionally, we (and others as we may designate from time to time) have unrestricted rights to the use thereof for all purposes whatsoever, commercial or otherwise, without any further permission from, or any payment to, you or anyone else. We and our designers also shall have the right (but no obligation) to use the name that you submit, as well as any other name by which you are or may be known, in connection with User-Generated Content.
Without limiting the generality of the foregoing, you hereby unconditionally grant to us a perpetual, non-exclusive, irrevocable, fully-paid, royalty-free, sub-licensable and transferable universal license to use, re-use, reproduce, transmit, print, publish, display, exhibit, distribute, re-distribute, copy, host, store, cache, archive, index, categorize, comment on, broadcast, stream, download, edit, alter, modify, adapt, translate, create derivative works based upon and publicly perform User-Generated Content, in whole or in part, by all means and in all media now known or hereafter devised for any and all purposes without further notice to you and with or without attribution (the "User-Generated Content License"). You agree to the User-Generated Content License whether or not your User-Generated Content is used by us.
You represent, warrant, and agree that: you own or otherwise control all the rights to all User-Generated Content that you post or send to us; that all such User-Generated Content is accurate; use of such User-Generated Content does not violate these Terms, our Privacy Policy, or the rights of any third party and will not cause injury to anyone; and you will indemnify us and our affiliates and designers from and against all claims arising out of, resulting from, or relating to any such User-Generated Content.
We have the right (but no obligation) to monitor, edit, or remove any activity or content involving you. We have no responsibility, and assume no liability, for any User-Generated Content posted or sent by you or by anyone else.
You agree that User-Generated Content will not be subject to any expectation of trust or confidence between us and that no confidential or fiduciary relationship is intended or created between you and us. To the extent that any so-called "moral rights," "neighboring rights," or similar or analogous rights apply to any User-Generated Content, and which are not exclusively owned by us, you agree not to enforce or assign, or permit any third party to enforce or assign, any such rights.
Each time that you access the Services, or post or submit User-Generated Content, you agree that the User-Generated Content License is ratified and confirmed with respect to such User-Generated Content and all User-Generated Content previously posted or submitted by you.
By posting information on the Services, or by otherwise using any communications service, message board, newsgroup, or other interactive services available on the Services, you agree that you will not post comments, messages, links, code, or other information that: are unlawful, threatening, abusive, harassing, defamatory, deceptive, fraudulent, tortious, invasive of another's privacy, or includes graphic descriptions of sexual or violent content; victimize, harass, degrade, or intimidate an individual or group of individuals because of religion, gender, sexual orientation, race, ethnicity, age, or disability; infringe any patent, trademark, trade secret, copyright, right of publicity, or other proprietary rights of any party; or breach the security of, compromise, or otherwise allow access to secured, protected, or inaccessible areas of the Services or attempt to gain access to other network or server via your account.
We are not responsible or liable to any third party for the content or accuracy of any User-Generated Content posted by you or any other user of the Services, nor do we endorse the User-Generated Content of third parties. Further, we are not responsible for any failure or delay in removing such postings. While we do not monitor User-Generated Content, at our sole discretion, we may choose to unpublish or otherwise make it not available for public viewing any material we deem unnecessary or inappropriate for use on our Services.
Submission of Ideas: The Services may include a platform through which users may submit ideas in connection with new products, services, and/or related features (each, an "Idea"). By submitting an Idea to us, you agree to the following unless we have mutually agreed in writing otherwise: You are submitting your Idea to us on a voluntary, non-confidential, and gratuitous basis. You grant us and our designees a perpetual, irrevocable, non-exclusive, fully paid up and royalty-free license to use any Idea you submit to us without restrictions or payment or other consideration of any kind, or permission or notification to you or any third party. We may already be working on the same or a similar Idea or may have received a similar or identical idea from other sources. The Idea represents your own original work, you have all necessary rights to disclose the Idea to us, and neither your disclosure of the Idea nor our review and/or use of the Idea will infringe upon the rights of any other individual or entity. Disclosing your Idea to us does not establish a confidential relationship or obligate us to treat the Idea as confidential. We have no obligation to develop or use your Idea and do not owe you or anyone else any compensation for any use of your Idea. We assume no obligation with respect to any Idea unless and until we enter a written contract with you, and then only as expressed in such written contract.
If your Idea is the subject of a patent that is pending or has been issued, you have or will disclose that fact to us. We acknowledge that to the extent you hold a patent in the Idea, no license under any patent is granted to us. Any license to use a patented Idea shall be in the form of a written contract, and our obligations shall be limited to only those in such written contract. We are not obligated to review your Idea, give reasons for rejecting your Idea, or disclose any activities that are related to the subject matter of your Idea.
You will not construe our review of your Idea, or any discussion, negotiations, or offer between yourself and us relating to the possible purchase or license of your Idea, as recognition of the novelty, originality, priority, other rights, or value of your Idea, and our discussions or negotiations with you will not in any way impair our right to contest the validity or infringement of your rights.
You hereby irrevocably release and forever discharge us and our team from any and all actions, causes of actions, claims, damages, liabilities, and demands, whether absolute or contingent and of any nature whatsoever, which you now have or hereafter can, shall, or may have against us or our team with respect to the Idea, including without limitation in respect of how we directly or indirectly use the Idea, with the sole exception in respect of the foregoing release and discharge being your right to bring a claim of patent infringement.
You agree that you are responsible for the content of the Idea and further agree (at our option and at your sole expense) to defend, indemnify, and hold us harmless from any and all actions, claims, and liabilities, demands, whether absolute or contingent and of any nature whatsoever, damages, losses, costs, fees, fines, or expenses, including reasonable attorneys' fees, which we or our team may incur as a result of use of your Idea in accordance with these Terms.
10. THIRD-PARTY INTEGRATIONS AND LINKS
Our Services may contain links to third-party websites or integrate with third-party software (Anydesk and/or TeamViewer, remote-monitoring tools, CRM platforms, accounting software, email marketing platforms, social media platforms, AI tools, and other business applications). These third parties operate independently and may have their own terms and privacy policies. We are not responsible for the availability, content, or practices of third parties. Integration may require you to grant us access to third-party accounts; you authorize us to perform actions as necessary to deliver the Services. We make no warranties regarding third-party products or services.
We do not assume any responsibility or liability for the actions, products, or content of any third party or any third-party site. We reserve the right to disable links from or to third-party sites, although we are under no obligation to do so. We also do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of any third-party websites, including, without limitation, any advertising, products, or other materials or services on or available from such websites or resources, nor for any damage, loss, or offense caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods, or services available on such external sites or resources.
You should be aware that when you visit the Services, you could be directed to other sites beyond our control including links to or from affiliates and content partners that may use our Marks as part of an affiliate relationship. When you click on a link that directs you away from the Services, the site to which you are directed may not be controlled by us and different terms of use and privacy policies may apply which you should carefully read and evaluate. You acknowledge that we are not responsible for examining or evaluating, and that we do not warrant the offerings of any such third party or the content of their sites. We do not assume any responsibility or liability for the actions, products, or content of any third party or any third-party site.
11. BRING-YOUR-OWN-DEVICE (BYOD) POLICY
When you use your own device to access our Services or receive support (Bring-Your-Own-Device or "BYOD"), you agree to the following:
Scope: The BYOD policy applies to clients and users who use personal devices (e.g., laptops, smartphones, tablets) to access company systems or receive support.
Device Protocols: Your device must have up-to-date anti-virus software, operating system patches, and any required MDM software installed. Devices should not be synchronized with other personal devices, accessed via insecure networks, or modified (e.g., jail-broken) without approval.
Authorized Use: The BYOD policy defines permitted activities on personal devices (e.g., sending email, accessing support tools) and prohibits unauthorized activities such as using the device for non-work entertainment during work hours when receiving support.
Privacy Rights: We may monitor BYOD devices for security purposes during support sessions. Company data belongs to us; you must segregate company data from personal data and understand that we may wipe company data from the device upon termination of services or if security is compromised.
Lost or Stolen Devices: You must immediately notify us if your device is lost, stolen, or compromised during an active support engagement. We may remotely lock or wipe company data to protect confidential information.
Departure or Termination: When you terminate services or the BYOD program ends, you must remove all company data and proprietary information from your personal device and allow us to verify such removal.
Failure to follow the BYOD policy may result in suspension or termination of access to support services.
12. SERVICE-LEVEL COMMITMENTS
We strive to deliver high-quality support and consulting services. Unless otherwise stated in a separate service agreement, our commitments are as follows:
Response Times: We aim to acknowledge support requests within 1 business day and to begin work within a reasonable period depending on severity. These are targets and not guarantees. For ongoing consulting clients, response times may be specified in individual service agreements.
Availability: We use commercially reasonable efforts to ensure our remote-support platform and online services are available 99% of the time (measured monthly), excluding scheduled maintenance, force majeure events, or factors beyond our control (e.g., network outages). We do not guarantee continuous uptime and are not liable for downtime.
Remote Access: To perform support, you must ensure devices are online and accessible. We are not responsible for delays due to your environment, network issues, or device configuration.
BreakthruPreneurs Meetings: We commit to hosting weekly BreakthruPreneurs meetings as scheduled. In the event of cancellations due to holidays or other circumstances, we will provide advance notice when possible.
If you require a specific Service Level Agreement (SLA) with guaranteed response times or uptime commitments, please contact us for a custom contract.
13. DATA STORAGE AND SECURITY
We take security seriously and implement safeguards (e.g., encryption, multi-factor authentication, device health checks, secure data storage) as described in our Privacy Policy. However, no method of transmission or storage is 100% secure. You acknowledge that:
Your Responsibility: You remain responsible for maintaining backups of your data and for any data, configurations, or credentials you provide to us.
Limitation of Liability: We are not liable for any damages or losses resulting from unauthorized access or attacks, except to the extent required by law or a written agreement.
Identity Verification: You should verify the identity of support technicians before granting remote access and immediately disconnect if you suspect suspicious activity.
Data Retention: Subject to our Privacy Notice, you agree that we have no responsibility or liability for the deletion or failure to store any content maintained or transmitted on or through the Services. You acknowledge that we reserve the right to remove or terminate accounts that have not paid a subscription fee, that remain inactive for longer than one (1) year, or that have violated one or more terms of this Agreement.
Internet Security: You acknowledge that the Internet and telecommunications providers' networks are inherently insecure. Accordingly, you agree we are not liable for any changes to, interception of, or loss of your data while in transit via the Internet or a telecommunications provider's network.
14. TRAINING AND EDUCATIONAL CONTENT
We may offer training, coaching, workshops, courses, and educational content related to business strategy, technology implementation, personal development, and other topics. All training and associated information conveyed as part of it ("Training") is provided on an "as is" basis, with no warranty, as explained further in Section 17 (Disclaimer).
You know your own situation and your clients, and you alone are responsible for how and whether you adopt any strategies learned through Training. We make no guarantees that Training will produce any particular outcome, and Training may in rare cases be counterproductive depending on your situation.
Not Professional Advice: The Services and products/services contained thereon are not substitutes for the advice and treatment of a licensed health care professional, legal advisor, financial advisor, or other qualified professional. Not all products and services are suited for everyone. The creators of any products/services do not assume, and shall not have, any liability to users for injury or loss in connection therewith. We make no representations or warranties and expressly disclaim all liability concerning any treatment or any action following the information offered or provided within or through the Services.
If you have specific concerns or a situation in which you require professional or medical advice, you should consult with an appropriately trained and qualified specialist, such as a licensed psychologist, physician, attorney, financial advisor, or other health professional. Never disregard the medical advice of a psychologist, physician, or other health professional, or delay in seeking such advice, because of the information offered or provided within or through the Services.
Health and Fitness Disclaimer: Because any weight loss or health modification plan can result in serious injury, we urge you to obtain a physical examination from a doctor before using any weight loss products or services. You agree that by using any products or services, you do so entirely at your own risk. Any recommendation for changes in diet including the use of food supplements, weight reduction, and/or body building enhancement products are entirely your responsibility and you should consult a physician prior to undergoing any dietary or food supplement changes. You agree that you are voluntarily purchasing products or services, participating in recommended activities, and using the Services and assume all risks of injury, illness, or death.
You acknowledge that you have carefully read this "waiver and release" and fully understand that it is a release of liability. You expressly agree to release and discharge all Indemnified Parties (as defined below) from all claims or causes of action and you agree to voluntarily give up and irrevocably waive and release any right that you may otherwise have to bring legal action against any Indemnified Party for personal injury or property damage.
15. DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA)
We respect copyright law and will respond to notices of alleged infringement consistent with the Digital Millennium Copyright Act ("DMCA"). If you believe that your work has been copied in a way that constitutes copyright infringement, or that your intellectual property rights have been otherwise violated, you should notify us of your infringement claim in accordance with the procedure set forth below.
We will process and investigate notices of alleged infringement and will take appropriate actions under the DMCA and other applicable intellectual property laws with respect to any alleged or actual infringement. A notification of claimed copyright infringement should be emailed to [email protected] (Subject line: "DMCA Takedown Request") and mailed to our designated copyright agent address below.
Our designated copyright agent to receive DMCA Notices is: LorenzoZesati, LLC, ATTN: DMCA Agent / Copyright Complaints, P.O. Box 44, Gilbert, AZ 85299, USA.
To be effective, the notification must be in writing and contain the following information: an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest; a description of the copyrighted work or other intellectual property that you claim has been infringed; a description of where the material that you claim is infringing is located on the Services, with enough detail that we may locate it; your address, telephone number, and email address; a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or intellectual property owner, its agent, or the law; and a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf.
Counter-Notice: If you believe that your User-Generated Content that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner's agent, or pursuant to the law, to upload or display the content in your User-Generated Content, you may send a written counter-notice containing the following information to the above-listed Copyright Agent: your physical or electronic signature; identification of the content that has been removed or to which access has been disabled and the location at which the content appeared before it was removed or disabled; a statement that you have a good-faith belief that the content was removed or disabled as a result of mistake or a misidentification of the content; and your name, address, telephone number, and email address, and a statement that you will accept service of process from the person who provided notification of the alleged infringement.
If a counter-notice is received by our copyright agent, we will send a copy of the counter-notice to the original complaining party, informing that person that we may repost the removed content or cease disabling it in ten (10) business days. Unless the copyright owner files an action seeking a court order against the content provider, member, or user, the removed content may be reposted, or access to it restored, in ten (10) to fourteen (14) business days or more after receipt of the counter-notice, at our sole discretion.
We may, at our sole discretion, limit access to the Services and/or terminate the account of any user who infringes any intellectual property rights of others.
16. SECTION 230 NOTICE
Under 47 U.S.C. § 230, an online service provider is not considered the publisher or speaker of information provided by another content provider and is not liable for removing or restricting access to objectionable content. We rely on Section 230's protections for user-generated content and may remove or restrict access to content in our sole discretion. Nothing in these Terms obligates us to monitor content.
17. DISCLAIMER OF WARRANTIES
YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. THE SERVICES AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE FUNCTIONS CONTAINED IN ANY CONTENT (INCLUDING, WITHOUT LIMITATION, USER-GENERATED CONTENT) WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES OR THE SERVERS THAT MAKE SUCH CONTENT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS AND YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION OF ANY OF YOUR EQUIPMENT OR SOFTWARE.
WE MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING USE, OR THE RESULTS OF USE, OF ANY CONTENT, PRODUCT, OR SERVICE CONTAINED ON OR OFFERED, MADE AVAILABLE THROUGH, OR OTHERWISE RELATED IN ANY WAY TO THE SERVICES INCLUDING, WITHOUT LIMITATION, ANY THIRD-PARTY SITE OR SERVICE LINKED TO FROM THE SERVICES (AND SPECIFICALLY NO REPRESENTATION OR WARRANTY OF CORRECTNESS, ACCURACY, COMPLETENESS, RELIABILITY, OR SAFETY).
WE EXPLICITLY DISCLAIM ANY RESPONSIBILITY FOR THE ACCURACY, COMPLETENESS, OR AVAILABILITY OF INFORMATION, CONTENT, AND MATERIALS FOUND ON SITES THAT LINK TO OR FROM THE SERVICES. WE CANNOT ENSURE THAT YOU WILL BE SATISFIED WITH ANY PRODUCT OR SERVICE THAT YOU PURCHASE FROM A THIRD-PARTY WEBSITE THAT LINKS TO OR FROM THE SERVICES OR THIRD-PARTY INFORMATION, CONTENT, OR MATERIALS CONTAINED ON OUR SERVICES. WE DO NOT ENDORSE ANY OF THE MERCHANDISE, NOR HAVE WE TAKEN ANY STEPS TO CONFIRM THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY INFORMATION, CONTENT, OR MATERIALS CONTAINED ON ANY THIRD-PARTY WEBSITE.
WE DO NOT MAKE ANY REPRESENTATIONS OR WARRANTIES AS TO THE SECURITY OF ANY INFORMATION, CONTENT, OR MATERIALS (INCLUDING, WITHOUT LIMITATION, CREDIT CARD AND OTHER PERSONAL INFORMATION) YOU MIGHT BE REQUESTED TO GIVE TO ANY THIRD PARTY. YOU HEREBY IRREVOCABLY AND UNCONDITIONALLY WAIVE ALL CLAIMS AGAINST US WITH RESPECT TO INFORMATION, CONTENT, AND MATERIALS CONTAINED ON THE SERVICES (INCLUDING, WITHOUT LIMITATION, USER-GENERATED CONTENT), ON THIRD PARTY SITES, AND ANY INFORMATION, CONTENT, AND MATERIALS YOU PROVIDE TO OR THROUGH ANY THIRD-PARTY SITES (INCLUDING, WITHOUT LIMITATION, CREDIT CARD AND OTHER PERSONAL INFORMATION). WE STRONGLY ENCOURAGE YOU TO MAKE WHATEVER INVESTIGATION YOU FEEL NECESSARY OR APPROPRIATE BEFORE PROCEEDING WITH ANY ONLINE OR OFFLINE TRANSACTION WITH ANY THIRD PARTY.
THE SERVICES MAY INCLUDE TECHNICAL OR OTHER MISTAKES, INACCURACIES, OR TYPOGRAPHICAL ERRORS. WE MAY MAKE CHANGES TO THE CONTENT AND SERVICES, INCLUDING THE PRICES AND DESCRIPTIONS OF ANY PRODUCTS OR SERVICES LISTED HEREIN, AT ANY TIME WITHOUT NOTICE. THE CONTENT OR PRODUCTS AVAILABLE ON THE SERVICES MAY BE OUT OF DATE, AND WE MAKE NO COMMITMENT TO UPDATE SUCH CONTENT OR PRODUCTS.
THE USE OF THE SERVICES OR THE DOWNLOADING OR OTHER ACQUISITION OF ANY PRODUCTS OR CONTENT THROUGH THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND WITH YOUR AGREEMENT THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM SUCH ACTIVITIES.
Through your use of the Services, you may have the opportunity to engage in commercial transactions with other users and vendors. You acknowledge that all transactions relating to any products or services provided by you or any third party, including, but not limited to the purchase terms, payment terms, warranties, and guarantees relating to such transactions, are solely between the seller or purchaser of such merchandise or service and you.
WE MAKE NO WARRANTY REGARDING ANY TRANSACTIONS EXECUTED THROUGH A THIRD PARTY, OR IN CONNECTION WITH THE SERVICES, AND YOU UNDERSTAND AND AGREE THAT SUCH TRANSACTIONS ARE CONDUCTED ENTIRELY AT YOUR OWN RISK. ANY WARRANTY THAT IS PROVIDED IN CONNECTION WITH ANY SERVICES OR CONTENT AVAILABLE ON OR THROUGH THE SERVICES FROM A THIRD PARTY IS PROVIDED SOLELY BY SUCH THIRD PARTY, AND NOT BY US OR OUR TEAM.
WE RESERVE THE SOLE RIGHT TO EITHER MODIFY OR DISCONTINUE THE SERVICES, INCLUDING ANY SERVICES OR FEATURES THEREIN, AT ANY TIME WITH OR WITHOUT NOTICE TO YOU. WE SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY SHOULD WE EXERCISE SUCH RIGHT. MODIFICATIONS MAY INCLUDE BUT ARE NOT LIMITED TO CHANGES IN THE PRICING STRUCTURE AND THE ADDITION OF FREE OR FEE-BASED SERVICES. ANY NEW FEATURES THAT AUGMENT OR ENHANCE THE THEN-CURRENT SERVICES SHALL ALSO BE SUBJECT TO THESE TERMS.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE FOREGOING DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
18. LIMITATION OF LIABILITY
Your exclusive remedy and our entire liability, if any, for any claims arising out of these Terms and your use of the Services shall be limited to the amount you paid us for Services purchased during the three (3) month period before the act giving rise to the liability.
UNDER NO CIRCUMSTANCES (INCLUDING NEGLIGENCE) SHALL WE BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS), PERSONAL INJURY (INCLUDING DEATH), OR PROPERTY DAMAGE OF ANY KIND OR NATURE WHATSOEVER THAT ARISE OUT OF OR RESULT FROM: (A) THE USE OF, OR ANY INABILITY TO USE, THE SERVICES OR ANY CONTENT OR FUNCTIONS THEREOF; OR (B) ANY ACT OR OMISSION, ONLINE OR OFFLINE, OF ANY USER OF THE SERVICES OR ANYONE ELSE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL LOSS, COST, DAMAGE, LIABILITY, OR EXPENSE (INCLUDING ATTORNEYS' FEES AND COSTS) THAT YOU MAY SUFFER OR INCUR, UNDER ANY THEORY OF LIABILITY, IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE, EXCEED THE LESSER OF THE AMOUNT PAID BY YOU, IF ANY, FOR THE RIGHT TO ACCESS OR PARTICIPATE IN ANY ACTIVITY RELATED TO THE SERVICES DURING THE THREE (3) MONTH PERIOD PRECEDING THE CLAIM, OR $100.00.
UNDER NO CIRCUMSTANCES SHALL WE OR ANY OF THE INDEMNIFIED PARTIES BE LIABLE FOR ANY DELAY OR FAILURE IN PERFORMANCE RESULTING, DIRECTLY OR INDIRECTLY, FROM ANY EVENT OF FORCE MAJEURE OR OTHER CAUSE BEYOND OUR OR THEIR CONTROL INCLUDING, WITHOUT LIMITATION, ACTS OF GOD, WAR, EQUIPMENT AND TECHNICAL FAILURES, ELECTRICAL POWER FAILURES OR FLUCTUATIONS, STRIKES, LABOR DISPUTES, RIOTS, CIVIL DISTURBANCES, SHORTAGES OF LABOR OR MATERIALS, NATURAL DISASTERS, GOVERNMENTAL ACTIONS, ORDERS OF DOMESTIC OR FOREIGN COURTS OR TRIBUNALS, OR NON-PERFORMANCE OF THIRD PARTIES.
NEITHER WE NOR ANY OTHER INDEMNIFIED PARTY IS RESPONSIBLE OR LIABLE FOR: (A) ANY INCOMPATIBILITY BETWEEN THE SERVICES AND ANY SITE, SERVICE, SOFTWARE, OR HARDWARE; OR (B) ANY DELAY OR FAILURE YOU MAY EXPERIENCE WITH ANY TRANSMISSION OR TRANSACTION RELATED TO THE SERVICES.
FURTHER, WE SHALL NOT BE LIABLE IN ANY WAY FOR THIRD PARTY PROMISES AND/OR STATEMENTS REGARDING OUR SERVICES OR CONTENT OR FOR ASSISTANCE IN CONDUCTING COMMERCIAL TRANSACTIONS WITH THE THIRD PARTY THROUGH THE SERVICES, INCLUDING WITHOUT LIMITATION THE PROCESSING OF ORDERS.
THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS HEREIN AND ELSEWHERE IN THESE TERMS APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. PLEASE CONSULT THE LAWS IN YOUR JURISDICTION.
19. INDEMNIFICATION
You hereby agree to be fully responsible for and fully indemnify, defend, and hold us, and our licensors, licensees, successors, distributors, agents, representatives, and other authorized users, and each of their respective officers, directors, owners, managers, members, employees, agents, representatives, and assigns (collectively, the "Indemnified Parties"), harmless from and against any and all loss, cost, damage, liability, and expense (including, without limitation, settlement costs and legal or other fees and expenses) suffered or incurred by any of the Indemnified Parties arising out of, in connection with, or related to any breach or alleged breach by you of these Terms.
You agree to defend, indemnify, and hold harmless the Indemnified Parties against all demands, claims, actions, proceedings, damages, liabilities, losses, fees, costs, or expenses (including without limitation reasonable attorneys' fees and the costs of any investigation) directly or indirectly arising from or in any way connected with your use of the Services ("Claims"), including, but not limited to: (a) our use of or reliance on information or data supplied or to be supplied by you, your employees, agents, or clients; (b) any breach of or default under these Terms by you, your employees, agents, or clients; (c) the wrongful use or possession of any of our property by you, your employees, agents, or clients; (d) any negligence, gross negligence, or willful misconduct by you or your employees, agents, or clients; (e) misrepresentations by you, your employees, agents, or clients; (f) violation(s) of applicable law by you, your employees, agents, or clients; (g) your actions and the actions of your employees, agents, or clients; (h) the acts or omissions of you, your employees, agents, or clients in connection with providing notice and obtaining consents regarding the origination or content of SMS or MMS messages, email, or other communications using the Services; (i) Taxes and other fees; and/or (j) any disputes between (1) you and other users, (2) you and your client(s), and/or (3) your clients.
You shall use your best efforts to cooperate with us in the defense of any claim including providing us with such information, documents, records, and reasonable access to you as we deem necessary. You shall not settle any third-party claim or waive any defense without our prior written consent.
We reserve the right to employ separate counsel and assume the exclusive defense and control of the settlement and disposition of any claim that is subject to indemnification by you. You shall not settle any third-party claim or waive any defense without our prior written consent.
20. INJUNCTIVE RELIEF
You agree that a breach of these Terms will cause irreparable injury to us for which monetary damages would not be an adequate remedy and we shall be entitled to seek equitable relief, in addition to any remedies we may have hereunder or at law, without having to post a bond or other security.
21. LIMITATION ON TIME TO FILE CLAIMS
ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS, THE PRIVACY POLICY, OR THE SERVICES MUST BE COMMENCED WITHIN THREE (3) MONTHS AFTER THE EVENT GIVING RISE TO THE ACTION OR CLAIM OCCURRED, REGARDLESS OF WHEN YOU KNEW OR SHOULD HAVE KNOWN ABOUT IT; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
22. TERMINATION
These Terms remain in effect until terminated. You may terminate at any time by discontinuing use of the Services and sending us a written notice via certified mail to our address below. We may terminate or suspend your access immediately and without notice if you breach these Terms, engage in illegal or harmful conduct, or we discontinue the Services.
Grounds for Termination: You agree that we, in our sole discretion, may suspend or terminate your access to the Services (or any part thereof) for any reason, with or without notice, and without any liability to you or to any third party for any claims, damages, costs, or losses resulting therefrom. Any suspected fraudulent, abusive, or illegal activity may be grounds for barring your access to the Services and reporting you to the proper authorities, if necessary.
No Right to Services Upon Termination: Upon termination and regardless of the reason(s) motivating such termination, your right to use the Services will immediately cease. We shall not be liable to you or any third party for any claims for damages arising out of any termination or suspension or any other actions taken by us in connection therewith.
How to Terminate or Make Adjustments: If you, for any reason, would like to terminate your access to the Services or make adjustments, we require written notice at least 30 days before your next billing date. Notice should be sent to [email protected] or via certified United States mail, postage pre-paid to: LorenzoZesati, LLC, P.O. Box 44, Gilbert, AZ 85299, USA.
Upon termination, your rights under these Terms will cease, and you must immediately stop using the Services and destroy any downloaded or printed materials. Sections that by their nature should survive termination will continue to apply (e.g., intellectual property, limitations of liability, dispute resolution, indemnification, and payment obligations).
We have adopted and implemented a policy that provides for the termination, in appropriate circumstances, of users who are repeat infringers of copyright.
23. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms and any disputes arising from them are governed by the laws of the State of Arizona, USA, without regard to conflict-of-law principles. These Terms will not be governed by the United Nations Convention on Contracts for the International Sale of Goods.
PLEASE READ THE FOLLOWING PARAGRAPHS CAREFULLY BECAUSE THEY REQUIRE YOU TO AGREE TO RESOLVE ALL DISPUTES BETWEEN US THROUGH BINDING INDIVIDUAL ARBITRATION.
Informal Resolution: Before filing a claim, you agree to try to resolve the dispute informally by contacting us at [email protected]. We will try to resolve the dispute informally by contacting you via email. If a dispute is not resolved within 30 days of submission, you or we may bring a formal proceeding.
Mediation: For disputes related to our intellectual-property rights or any claim that cannot be resolved informally, either party may elect confidential mediation in Phoenix, Arizona (in person, by phone, or online) with a mutually agreed mediator. Mediation must be scheduled within 30 days of the request.
Arbitration: If mediation fails or is not elected, disputes shall be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules in Phoenix, Arizona. Any controversy or claim arising out of or relating to these Terms shall be exclusively settled by arbitration. This arbitration provision is governed by the Federal Arbitration Act. The arbitration proceedings shall be held in Phoenix, Arizona. The arbitrator's decision will be final and may be entered into as a judgment in any court of competent jurisdiction. By agreeing to arbitration, you waive the right to sue in court or to have a jury trial.
Class Action Waiver: All claims and disputes within the scope of this arbitration agreement must be arbitrated or litigated on an individual basis and not on a class basis. Claims of more than one customer or user cannot be arbitrated or litigated jointly or consolidated with those of any other customer or user. Disputes will be conducted only on an individual basis; you agree not to file or participate in a class or representative action or arbitration. You agree that any arbitration or court proceeding shall be limited to the Dispute between us and you, individually. To the full extent permitted by law, (i) no arbitration or legal proceeding shall be joined with any other; (ii) there is no right or authority for any Dispute to be arbitrated or resolved on a class-action basis or to utilize class action procedures; and (iii) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. You agree that you may bring claims against us only in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.
Court Proceedings: Notwithstanding the foregoing, we may seek injunctive or equitable relief in state or federal courts in Maricopa County, Arizona to protect our intellectual-property rights or confidential information. To the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in Maricopa County, Arizona, and you consent to exclusive jurisdiction and venue in such courts.
24. ELECTRONIC COMMUNICATIONS
When you visit the Services or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically (e.g., email, notices on our website, SMS where you have provided consent). All agreements and communications satisfy any legal requirement that they be in writing. We will communicate with you by e-mail or by posting notices on the Services. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
When you enroll in the Services, you must designate a primary email address that will be used for receiving electronic communication related to these Terms and the Services. We will never send you an email requesting confidential information such as account numbers, usernames, or passwords, and you should never respond to any email requesting such information. If you receive such an email purportedly from us, do not respond to the email and notify us by emailing us at [email protected].
25. STATE AND FEDERAL PRIVACY LAW COMPLIANCE
LorenzoZesati, LLC is committed to protecting the privacy and personal information of all users, clients, and visitors, regardless of their state of residence. While our business is headquartered in Gilbert, Arizona, we provide services to clients throughout the United States and recognize that multiple federal and state privacy laws may apply to our collection, use, storage, and disclosure of personal information.
25.1 Applicable Laws
We endeavor to comply with all applicable federal and state data privacy and protection laws, including but not limited to: the Arizona Data Breach Notification Law (A.R.S. §§ 18-551 and 18-552); the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), as applicable to California residents; the Colorado Privacy Act (CPA); the Connecticut Data Privacy Act (CTDPA); the Indiana Consumer Data Protection Act (ICDPA); the Iowa Consumer Data Protection Act (IACDPA); the Tennessee Information Protection Act (TIPA); the Texas Data Privacy and Security Act (TXDPSA); the Virginia Consumer Data Protection Act (VCDPA); and any other state privacy law that may apply based on the residency of our users, clients, or visitors. As additional states enact comprehensive privacy legislation, we will update our practices and this section accordingly.
25.2 Your Privacy Rights
Depending on your state of residence, you may have certain rights regarding your personal information, including but not limited to: the right to know what personal information we collect about you and how it is used; the right to access and obtain a copy of your personal information; the right to request deletion of your personal information; the right to correct inaccurate personal information; the right to opt out of the sale or sharing of your personal information (we do not sell your personal information); the right to opt out of targeted advertising; the right to opt out of profiling in furtherance of decisions that produce legal or similarly significant effects; the right to data portability; and the right to not be discriminated against for exercising your privacy rights.
25.3 How to Exercise Your Rights
To exercise any of your privacy rights under applicable state law, please contact us using one of the following methods: Email: [email protected] (Subject line: "Privacy Rights Request"). Phone: 602-456-7632. Mail: LorenzoZesati, LLC, P.O. Box 44, Gilbert, AZ 85299, USA. We will respond to verifiable consumer requests within the timeframe required by applicable law (typically 45 days, with extensions as permitted). We may need to verify your identity before processing your request to protect your privacy and security.
25.4 Data Breach Notification
In the event of a data breach involving your personal information, we will notify affected individuals and relevant authorities in accordance with applicable state and federal law. Under Arizona law (A.R.S. § 18-552), we will provide notification within 45 days of determining that a breach has occurred. For residents of other states, we will comply with the notification requirements and timelines applicable in your state of residence.
25.5 Data We Collect and How We Use It
For a comprehensive description of the categories of personal information we collect, the purposes for which we use it, the categories of third parties with whom we share it, and your specific rights under applicable law, please refer to our Privacy Policy, which is incorporated into these Terms by reference and available on our website at www.LorenzoZesati.com.
25.6 Do Not Sell or Share My Personal Information
We do not sell your personal information to third parties. We do not share your personal information with third parties for cross-context behavioral advertising purposes. If you wish to confirm this or have questions about how your data is used, please contact us at [email protected].
25.7 Children's Privacy
Our Services are not directed to individuals under the age of 18 (except as specifically noted for the Mentees Program in Section 27, which operates under parental or guardian consent). We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us at [email protected].
26. MISCELLANEOUS PROVISIONS
Changes to the Services: We reserve the right to modify or withdraw, temporarily or permanently, the Services (or any part of them) with or without notifying you. You agree that we shall not be liable to you or any third party for any modification to or withdrawal of the Services. You will not be eligible for any compensation because you cannot use any part of the Services or because of a failure, suspension, or withdrawal of all or part of the Services. We may alter these Terms from time to time, and your use of the Services (or any part of them), following such a change shall be deemed to be your acceptance of such a change. It is your responsibility to check regularly to determine whether the Terms have been changed. If you do not agree to any change to the Terms, then you must immediately stop using the Services.
Amendment: We reserve the right, in our sole discretion, to change, modify, add, or delete portions of these Terms at any time without notice, and it is your responsibility to review these Terms for any changes. When we do, we will revise the "Effective Date" and may notify you via email or prominent notice. Your continued use after the changes take effect constitutes acceptance of the revised Terms.
Severability: If any provision of these Terms is found unenforceable, the remainder will remain in effect, and the invalid provision will be replaced by a valid one that reflects the intent. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.
Entire Agreement: These Terms and any additional terms or policies we post constitute the entire agreement between you and LorenzoZesati, LLC regarding the Services and supersede any prior agreements. Except as noted below, these Terms and our Privacy Policy constitute the sole and entire agreement between you and us with respect to the Services and supersede all prior and contemporaneous understandings, agreements, representations, warranties, both written and oral, with respect to the Services. These Terms may not be altered, supplemented, or amended using any other document(s).
We may enter into a separate agreement with you. The terms of any separate agreement between you and us will be considered a part of your entire agreement with us. To the extent there is a conflict between these Terms and the terms of your separate agreement with us, your separate agreement with us will control.
Waiver: Our failure to enforce any provision is not a waiver. No waiver by us of a term or condition set forth in these Terms shall be deemed a continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of us to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
Assignment: You may not assign or transfer these Terms without our prior written consent; we may assign our rights and obligations to an affiliate or successor without restriction. These Terms will be binding upon and inure to the benefit of both parties and their respective successors and permitted assigns.
No Joint Venture: You agree that no joint venture, partnership, employment, or agency relationship exists between you and us because of these Terms or your use of the Services.
Compliance with Legal Requests: Nothing contained in these Terms is in derogation of our right to comply with governmental, court, and law enforcement requests or requirements relating to your use of the Services or information provided to or gathered by us with respect to such use.
Admissibility: A printed version of these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Headings: The section headings in these Terms are for convenience only and have no legal or contractual effect.
International Use: Although the Services may be accessible worldwide, we make no representation that materials on the Services are appropriate or available for use in locations outside the United States. Those who choose to access the Services from other locations do so on their own initiative and at their own risk. If you choose to access the Services from outside the United States, you are responsible for compliance with local laws in your jurisdiction, including but not limited to, the taxation of products purchased over the Internet. Any offer for any product, Service, and/or information made in connection with the Services is void where prohibited.
Force Majeure: In addition to any excuse provided by applicable law, we shall be excused from liability for non-delivery or delay in delivery of products and/or Services available through the Services arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to: labor disturbance, war, fire, accident, adverse weather, inability to secure transportation, governmental act or regulation, and other causes or events beyond our reasonable control, whether or not similar to those which are enumerated above.
System Requirements: Use of certain areas of the Services requires Internet access, audio manager software or other software allowing the downloading and storing of audio and audio-visual files in MP3 or other digital format, and, for certain downloadable content, a compatible player device. We may, at any time and from time to time, in our sole discretion, modify, revise, or otherwise change the system requirements for the Services and the format of any downloadable content, in whole or in part, without notice or liability to you.
Internet access, use of software, or use of a device may result in fees in addition to any fees incurred on the Services. Software and devices may require you to obtain updates or upgrades from time to time. Your ability to use the Services may be affected by the performance of the software, the device, or your Internet connection. You acknowledge and agree that it is your sole responsibility to comply with the system requirements of your software and device, as in effect from time to time, and to maintain, update, and upgrade your software and devices, including the payment of all Internet access, software, and device fees without recourse to us.
27. SPECIAL PROVISIONS FOR BREAKTHRUPRENEURS MEMBERS
Membership Benefits: BreakthruPreneurs membership includes access to weekly accountability meetings, the Five Pillars framework, exclusive content and products, mentorship programs, networking opportunities, and future access to ThinkBody facilities when operational.
Member Conduct: Members agree to participate in good faith, support fellow members, maintain confidentiality of private discussions, and conduct themselves in a manner consistent with Christian values and principles.
Mentees Program: Members may participate in the Mentees 2.0 Program to mentor individuals ages 16 to 30. Participation requires completion of appropriate training and adherence to all applicable child protection policies and procedures. For participants under the age of 18, parental or legal guardian consent is required prior to enrollment.
Sponsorship Opportunities: Members may sponsor youth athletes and programs through ThinkBody when operational. All sponsorships are voluntary and handled according to separate sponsorship agreements.
Community Standards: We reserve the right to remove members whose conduct is inconsistent with our community values, including but not limited to harassment, discrimination, dishonesty, or violation of confidentiality.
28. USE OF INDEPENDENT CONTRACTORS AND SUBCONTRACTORS
LorenzoZesati, LLC may, from time to time, engage independent contractors, subcontractors, or specialized service providers to assist in the delivery of certain Services. These engagements may include, but are not limited to, specialized technical implementation, digital strategy and execution (including website development, SEO, and AI automation), graphic design, content creation, and other professional services that complement our core offerings.
When we engage such third parties on your behalf, you acknowledge and agree that: (a) We will select contractors and subcontractors based on their qualifications, expertise, and alignment with our quality standards and values. (b) Such contractors or subcontractors may have access to your business information and systems to the extent necessary to deliver the contracted services, subject to appropriate confidentiality and data protection obligations. (c) Your primary agreement and relationship remains with LorenzoZesati, LLC, and we retain responsibility for overall service delivery and quality. (d) All independent contractors and subcontractors operate under our coordination and are bound by confidentiality obligations consistent with the protections described in these Terms and our Privacy Policy. (e) We will inform you when a significant portion of your engagement is being performed by a third party, and you will have the opportunity to discuss or raise concerns about such arrangements.
Independent contractors and subcontractors engaged by us are not employees of LorenzoZesati, LLC and are solely responsible for their own taxes, insurance, and legal obligations. Nothing in this section creates a partnership, joint venture, or agency relationship between LorenzoZesati, LLC and any independent contractor or subcontractor.
29. ACKNOWLEDGMENT AND ACCEPTANCE
BY USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICES.
Thank you for choosing LorenzoZesati.com. We look forward to serving you with excellence as we help you build a thriving business without sacrificing what matters most.
End of Terms of Service
Effective Date and last updated on 04.01.26
CONTACT INFORMATION
This Website and Services are owned and operated by LorenzoZesati, LLC. If you have any questions about these Terms, please contact us:
Email: [email protected] Phone: 602-456-7632 Mail: P.O. Box 44, Gilbert, AZ 85299, USA
For all feedback, comments, requests for technical support, and other communications relating to the Services, these Terms, and the Privacy Policy, please email us at [email protected]. We will respond to questions or complaints as soon as reasonably possible.
Lorenzo Zesati Business Technology Architect, based in Gilbert, Arizona is on a mission to "Help to Built and Organize your Business that Honors God, Protects your Health & Family"
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